Automotive Mystery Shop

We are committed to working with you so that we can customize your mystery shopping program to meet your automotive specific needs.

This includes:

• Ensuring the outside feels safe, secure and clean

• Determining length of time a customer browses the sales floor                                                             prior to being engaged by sales personnel

• Ensuring staff attempts to gather personal data for input into a                                                                database of potential customers

• Checking sales personnel’s knowledge of products

• Evaluating the overall customer service experience

• Checking sales personnel overall performance

• Watching to see if the cash drawer is left open after ringing the sale

• Evaluating the ambiance inside the shop

• Checking the facility to ensure it’s maintained regularly

• Ensuring personnel comply with professional guidelines

(These reports can be mixed and matched with each other to create one report)

The reports are designed to measure the guest's total automotive experience.  Each auto shop can have their own unique set of data based on their operational needs.

This information gives management invaluable customer perspective and a measurable quality of your operations results. This information becomes powerful over time, as cumulative data shows important trends and their guests opinions.

The information also provides opportunities to recognize outstanding employee performance, management performance and training results.  In many cases awards & bonuses can be awarded based on these scores and subsequent improvements.

We also believe in celebrating the success of our top performer who achieved overall excellence.  This award is presented to the best performer at the end of every quarter and one for the overall best automotive shop of each year.  

If you would like further information about our mystery shopping program and would like a Sales Representative to contact you, please and fill out the form provided.

On-Site Trial Mystery Shop Evaluation

Give us a try with no obligation.  Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation.  If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and submit it.

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