Bar Integrity Mystery Shop
We are committed to working with you so that we can customize your mystery shopping program to meet your bars specific needs.
Ensuring the outside feels safe, secure and clean
Determining length of time that a customer waits for a table/bar stool
Evaluating the overall customer service experience
Checking bartenders overall performance
Watching to see if the cash drawer is left open after ringing the sale
Ringing up a sale on the No Sale Key
Giving free out drinks to friends or customers
Over pouring to get a larger tip
Up selling to a brand name
Evaluating the quality of the food/wine/liquor
Evaluating the ambiance inside the bar/restaurant
Checking the facility to ensure it’s maintained regularly
Ensuring personnel comply with professional guidelines
(These reports can be mixed and matched with each other to create one report)
The reports are designed to measure the guest's total bar experience. Each bar/restaurant can have their own unique set of data based on their operational needs.
This information gives management invaluable customer perspective and a measurable quality of your operations results. This information becomes powerful over time, as cumulative data shows important trends and their guests opinions.
The information also provides opportunities to recognize outstanding employee performance, management performance and training results. In many cases awards & bonuses can be awarded based on these scores and subsequent improvements.
We also believe in celebrating the success of our top performer who achieved overall excellence. This award is presented to the best bar/restaurant at the end of every quarter and one for the overall best bar/restaurant of each year.
On-Site Trial Mystery Shop Evaluation
Give us a try with no obligation. Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation. If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and submit it.
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MSP Services, LLC