Hotel Mystery Shop

Hotel Mystery Shop

At Mystery Shopper Pros we are committed to working with you so that we can
customize your hotel mystery shopping program to meet your specific needs.

This includes:

Evaluating the ambiance in and around the hotel
Ensuring the staff welcomes it's customers
Checking length of time for Check-In/Check-Out
Checking the facility to ensure it’s maintained regularly
Checking the quality of the rooms and pricing
Evaluating housekeeping services
Evaluating the ambiance inside the bar/restaurant
Evaluating the Continental Breakfast & Gift Shop
Evaluating the quality of the food/wine/liquor
Ensuring personnel comply with professional guidelines
Evaluating the overall customer service experience

(These reports can be mixed and matched with each other to create one report)

The reports are designed to measure the guest's total hotel stay experience. Each
hotel can have their own unique set of data based on their operational needs.

This information gives management invaluable customer perspective and a measurable
quality of your operations results. This information becomes powerful over time as
cumulative data shows important trends and guests opinions.

The information also provides opportunities to recognize outstanding employee
performance, management performance and training results. In many cases awards &
bonuses can be awarded based on these scores and subsequent improvements.

We also believe in celebrating the success of our top performer who achieved overall
excellence. This award is presented to the best hotel at the end of every quarter
and one for the best overall hotel of each year.

If you would like further information about our mystery shopping program and would like a Sales Representative to contact you, please and fill out the form provided.

On-Site Trial Mystery Shop Evaluation

Give us a try with no obligation. Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation. If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and submit it.

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