Movie Theater Mystery Shop

At Mystery Shopper Pros we are committed to working with you to customize your movie theater mystery shopping program to meet your specific needs.  

This includes:

• Undercover Theatre Evaluations

  • Checking Show recordings for clarity

  • Ensuring the outside feels safe, secure and clean

  • Ensuring the staff welcome the customers

  • Evaluating the ticket office/lobby/auditorium

  • Evaluating the concession stand process

  • Evaluating the quality of the food and pricing

  • Evaluating the ambiance inside the theater

  • Evaluating the overall film presentation

  • Checking the facility to ensure it’s maintained regularly

  • Ensuring theater personnel comply with professional guidelines

  • Observing management presence and problem resolutions

  • Evaluating the overall customer service experience

• Theater Open Checks

• Box Office and Attendance Verification

• Trailer Verification Checks

• Sneak Preview Evaluations

• Patron counts, quality control & audience reactions

• Audience reaction audits of specific features/trailers

(These reports can be mixed and matched with each other to create one report)

The reports are designed to measure the guest's total movie experience.  Each theater
can have their own unique set of data based on their operational needs.

This information gives management invaluable customer perspective and a measurable
quality of your operations results.  This information becomes powerful over time as
cumulative data shows important trends and your guests opinions.

The information also provides opportunities to recognize outstanding employee
performance, management performance and training results.  In many cases awards and
bonuses can be awarded based on these scores and subsequent improvements.

We also believe in celebrating the success of our top performer who achieved overall
excellence.  This award is presented to the best movie theater at the end of every
quarter and one for the best overall movie theater of each year. 

 If you would like further information about our mystery shopping program and would like a Sales Representative to contact you, please and fill out the form provided.

On-Site Trial Mystery Shop Evaluation

Give us a try with no obligation.  Let us show you how our services can benefit your company through an On-Site Trial Mystery Shopping Evaluation.  If you are interested in gaining a customer perception of your business, fill out the Trial Mystery Shop Agreement and submit it.

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